Nassar Khalil & Associates

Improving the bottom line

Eroding profit margins, increasing costs, and a less than glowing online reputation. This client came to us with a portfolio of well-established properties across the UK – and a mounting number of problems, confounded by the volatile economic climate of the last few years and high OTA and affiliate commission levels. It was a case of rapidly diminishing returns for its owners.
We were appointed to devise and implement a rapid Business Recovery Plan to turn the business around. To date, the company’s direct bookings intake has increased by 36%.
A Case of Bottom-Line Improvement

Our tasks include

The results? A reduced reliance on OTAs, a measurable increase in profit, a major improvement in service excellence, 92% positive client feedback and – needless to say, a much healthier bottom line.

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